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Help

Do you have problems with the registration, login or purchase of media, memberships and events at colll.org? In our FAQ you will find answers to the most frequently asked questions.

Didn't find the answer to your question? Then send your question with the following form to our support. We will answer you as soon as possible.

  • What can I buy in the COLLL shop?

    In the COLLL-Edcation-Shop you can buy digital products, which you can either download directly or which you can access via the Internet. These are eBooks, video tutorials, online courses, webinars, tickets for events, certificates and software licenses.

    The printed editions of the books are not sold through the COLLL shop. You will then find links to partners from whom you can buy them.

  • What are eBooks and how can I use them?

    eBooks are digital book editions that you get as PDF files. To read you need the Acrobat reader or a similar program suitable for PDF.

    After purchase, you can download the eBooks from your customer account and read them at any time, regardless of the customer account, on your device of your choice.

    The download link is available up to one year after the purchase.

  • Are there also print editions of the eBooks?

    If there is also a printed edition of an eBook, you will find a link to Amazon or another sales partner on the product page. Payment, invoicing and shipping then run entirely through this partner.

  • What are tutorials and how can I use them?

    The COLLL tutorials are collections from Videoa that mostly explain practical applications. You can watch the videos at any time and in any order.

    After purchasing, you can access the tutorials via your customer account and watch the videos online as streaming. It is not possible to download the video files.

    The tutorials are available without any time limit.

  • What are online courses and how can I use them?

    Online courses consist of video lessons that are taken one after the other without being tied to fixed times. You can organize the course yourself. In addition to the videos, course materials are also available for download. At the end you can take an online exam. With some courses it is possible to get certification through a successfully passed exam.

    The courses are accessed via your customer account.

  • What are webinars and how can I use them?

    Webinars are live training courses via the Internet! You can ask questions in the current class and discuss with the lecturer - just like at school - just from the comfort of your own home. All you need is a computer with a loudspeaker and microphone and internet access. When you book a webinar, you will receive a package consisting of several components: You will receive the access data to the webinar together with the purchase confirmation. After the webinar, its video recording will be made available to you so that you can watch everything again. Finally, you can download a personal confirmation of participation from your customer account. With some courses, you can take an exam at the end and thus obtain certification.

    Webinars may require you to install video conferencing software on your computer. Information on this can be found in the access data that you can find in the webinar package in your customer account.

  • What are eTickets and how can I use them?

    eTickets are tickets for events such as face-to-face seminars or congresses where you are on site. After purchasing, you can download and print out the eTicket in your customer account. At the event it will be shown as a confirmation of purchase.

  • What do I need a customer account for and how can I create one?

    Your purchases are made available in your customer account in the COLLL shop. You can also download the invoices there.

    Your customer account is automatically created with your email address when you make your first purchase. After paying, you will receive a confirmation email to the address you provided, which contains the link to the product you have purchased. The first time you buy, you will be asked to enter a password. Then the customer account is ready.

    Your access data to the customer account are then always this password and your email address as the user name.

    Attention! Please always enter the email address via which you would like to receive the purchase confirmation!

  • How can I pay for my purchases?

    You can pay for your purchases via PayPal, credit card (Visa), Sofort├╝berweisung and prepayment.

    With prepayment, your purchase will be released when payment is received.

  • How long will my purchases be available in my account?

    There are unlimited tutorials available.

    eBooks are available for download for one year after purchase.

    For online courses, the product description indicates how long the course is available to you. As a rule, this is up to one year after the purchase.

    Webinar access is available until the day of the webinar, for webinars with recording the availability lasts up to one year after purchase, unless otherwise stated in the product description.

    eTickets are available until the day of the event.

  • What can I do if the system does not accept my payment?

    When paying via PayPal, Visa card or Sofort├╝berweisung, a payment may not be accepted. This is not due to the online shop. The payments are processed by external service providers. The connection may be faulty or the conditions for secure payment may not currently exist.

    Please do not try to use the same payment method again and again. If there is a malfunction, it may take a while to resolve it.

    Please also check:

    • Do you have a daily limit for the payment method used (PayPal, Visa, Sofort├╝berweisung) that may have been exceeded?
    • Does your account have sufficient funds?
    • Have you used your credit card to buy similar products several times in a row? In this case, credit card companies sometimes block payment because they suspect abuse.

    If you have any problems with the payment, please contact the support (support@colll.org).

    Please note that we cannot make any changes to the payment system bookings.

  • I have downloaded an ebook to my local computer but cannot open it.

    The e-books are saved in PDF format and require a current reader that can open PDF files. We recommend the latest version of Acrobat Reader, which you can download free of charge from Adobe.com.

    Another possibility is that an error has occurred during the download and your file has arrived defective. Please try the download again.

    If everything does not help please contact support (support@colll.org).

  • My email address has changed. How can I enter the new address in my user account?

    The email address is the basis for your identification with the user account and should therefore not be changed if possible. If a change is necessary, you can do this via the settings in your customer account (Settings -> Profile -> email). When logging in, you must then register with the new email address.

  • How do I get the invoices for my purchases?

    You can download the invoices in your customer account (Payments -> Transactions) as a PDF.

    In the overview table with your purchases there is an invoice for a paid product at the end of the line. If you click on it, the invoice will be displayed.

    No invoice will be issued for free products.

  • Why can't I download the purchased videos?

    The videos are stored in a streaming format on Vimeo and have copy protection so they can only be played on the elopage.com site.

  • Can I delete my account?

    It is not possible to delete the customer account. The purchase transactions must be archived for tax reasons.

  • What happens to my purchases that I have made through the customer account at fuechtenbusch.eu and Affilicon? Can I still access it?

    All customer accounts that were created before switching to elopage are initially retained. The customer accounts and the purchases contained therein are still accessible with the same access data.

    We will gradually offer all users of these accounts to switch their products to a new customer account with elopage.

    It is no longer possible to register for the old login areas.

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